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Piano Servicing in Surrey

Major and Minor Piano Servicing in Surrey

We are Surrey based specialists, providing major and minor piano serving.

Your Piano - Back to Its Best

We’ll be able to restore your piano to its near-original state. 

Highest Standards of Care

Pianos are wonderful instruments, so we treat them with lots of love, care and attention.

Piano Servicing in Surrey

Moonlight Pianos are specialists in piano servicing in Surrey.  

With over 35 years’ experience, we love pianos as much as you do. In fact, our technical expertise and knowledge mean that we’ll be able to restore your piano to its near-original state. 

We offer you our absolute best standards of quality and care

No doubt you’ll agree with us: pianos are wonderful instruments. Why? Because they’re elegant, beautiful and intricate. And, with a range close to that of the human voice, they’ve been an important part of our love of music since their invention in the early 18th century. There are so many reasons to have a passion for pianos. Firstly, they’re great for our mental health and brain function. Plus, they sound wonderful. Let’s be honest, who doesn’t love entertaining their friends?

So, let’s look after this king of instruments.

Here at Moonlight Pianos, we recommend that you book us to service your piano every two years to keep it at its tuneful best.

Our customised approach to piano servicing in Surrey

There’s no one-size-fits-all customer. Every piano is unique and will have distinct issues.  Elements of our service include:

Regulation: adjusting the mechanical aspects of your piano to make up for the effects of wear and tear, including changes in its wooden and felt parts.  Temperature changes or humidity can cause hammers to malfunction, pedals to squeak, or notes to stick.  In short, the piano is hard to play. We can put this all right.

Refacing: where hammers have been hitting the strings over a long period of time, they may have worn out.  The piano may sound harsh.  Refacing helps to flatten out the surface of the hammer, thus improving the tone.  We’ll also adjust the distance between the hammer and the sledge.

Voicing: adjusting the hammers to change the sound and tone of your piano to your personal preference.

Re-stringing Services

For the best quality, most beautiful sound, Moonlight Pianos can change all, part of or just a single “dead” string. This service is particularly relevant to grand pianos.

Keyboard / key notes

Small chips and/or dents on the edges of the keys can be repaired or replaced.  Additionally, we can re-glue the ivories – however, the join will still be visible.

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Case work

We’ll bring your piano back to its beautiful best. If the outwork of your piano has faded (perhaps it’s been placed in direct sunlight) or has some scratches on it, Moonlight Pianos has the expertise to repair or re-varnish it.

Changing the castors

Do you need to move your piano around? Some models have metal wheels that can damage your flooring; other, older pianos may have rusty, or even broken wheels.  Let us replace them with rubber or plastic ones that are totally in keeping with the make and style of your piano.

Bracket castor and fitting an
A-frame

Continuous movement across uneven surfaces for pianos used in public places, such as concert venues, churches, schools, clubs and so on can cause damage to the instrument’s wheels, or even break the leg of a grand piano in certain circumstances.

Moonlight Pianos always has instant access to safety bracket castors and A-frames, should we need to use them.

Bracket castors

We’ll protect your upright piano by putting it on castors, thus helping to distribute its weight evenly throughout – and much more secure and stable to move

Fitting an A-frame

For a grand piano, we’ll attach its three wheels to an A-Frame.  The frame’s rubber/plastic wheels take the weight of the piano, rather than the wheels of the instrument itself.  Also, in this way we can avoid any damage to the piano’s legs.

We offer major and minor servicing options

A small call out fee to inspect your instrument’s condition will be levied for us to assess what needs doing.  However, we will reduce this amount from your servicing costs if you accept our quote.

Learn More

Is your piano a little run down?

Perhaps you need a professional to give it a clean bill of health, piano servicing from Moonlight Pianos will – to paraphrase a well-loved comedian of yesteryear– help you to play all the right notes…in the right order.

What our customers are saying

Thank you so much for tuning our piano yesterday. I played it when I came home from work and it was a pleasure. You did an excellent job. We look forward to seeing you next time and will be happy to recommend you to our friends for piano tuning.
Jill Hollingbery New Malden
Dinh has brought back to life our baby grand piano. He has taken it from a rather out of tune and slightly dilapidated instrument, to one that sounds and feels fantastic. This was entirely due to his hard work and diligence. I am so happy with the result. I feel I got extremely good value for money and would use him and Moonlight Pianos again in an instant. Five stars!
Dave Piper Hampton, Great London.
Dinh Ngo has tuned my piano and I found him to be very thorough and diligent and his prices competitive. I was most impressed with the service he gave, as not only did he tune my piano but also offered to mend the music stand, which has been broken for some time! I wish Dinh much success in his enterprise and would thoroughly recommend him to anyone who has a piano that needs fixing.
Pam Lunn - Piano TeacherWoking
I was extremely impressed with Moonlight Pianos. Not only were they were very accommodating when I needed to change the date of my appointment at short notice, but they tuned my piano brilliantly (it has been given a new lease of life!) and at a very reasonable cost. I would thoroughly recommend them.
Rachel DenshamBethersden, Kent.
Since you 'operated' on my little piano, it has been a joy to play and has remained so far in good tune. I shall certainly give you a call when the next tuning is needed.
David Hallett Ashtead, Surrey
We have 45 year old piano, bought new when I started to play and one-by-one the bass strings were breaking. Now my children were playing it to grade 6, I didn't want to throw it away. We found Mr Ngo's services and he provided a very reasonable quote to replace the bass section strings.
Peter WalmsleyLightwater
Thank you so much for all your work and we are all so delighted with the piano – (we fight to play). We look forward to you being part of us and our piano for years to come.
Susie JonesEsher
I was very happy with the tuning you provided for my treasured Steinway last week.
Agne Nilson Cranleigh
Thanks so much for all your hard work on the piano today!!! Great Job! It is a pleasure to hear the piano being played again
Abigail Harrison Farnham
I just wanted to say a BIG THANK YOU once again for making our piano sound SO wonderful! So much so that our daughter absolutely LOVES it and cannot stop playing - literally morning and night! She came home from school on Wednesday, played a chord and then shouted " YAYYYY!!!!" It’s a joy to listen to her playing now.
Caroline BernKingston
I would like to highly recommend and praise Mr Dinh Ngo for his recent craftsmanship and intricate repairs, to my upright ‘John Broadwood’ piano. His professional manner, skill set and technical expertise came together in restoring my instrument. I am so proud of the finished result. Mr Ngo was kind and gentle, trustworthy and polite. He took time to explain the various procedures he needed to carry out. He responded to my questions passionately, with a deep understanding and knowledge of his professional trade. It is so obvious that a love of music is central to his craft. I watched Mr Ngo work with meticulous precision, showing pride in his work. This in turn instilled a confidence that the task, he had undertaken, would be completed to a very high standard. I am so grateful he went that extra mile for me.
Benedict NewmanGuildford
Dinh has brought back to life our baby grand piano. He has taken it from a rather out of tune and slightly dilapidated instrument, to one that sounds and feels fantastic. This was entirely due to his hard work and diligence. I am so happy with the result. I feel I got extremely good value for money and would use him and Moonlight Pianos again in an instant. Five stars!
Dave Piper Hampton
I also wanted to say thank you for all the hard work you have put into restoring my Piano. I know it hasn't been easy as it has not been cared for for so long, however I am so pleased with the result. It has huge sentimental value to me, and I couldn't recommend your services highly enough. You have been very professional, friendly and reliable. I will certainly recommend you to my friends and use you in the future to tune and service my Piano.
Kate PortlockWest Byfleet
We have 45 year old piano, bought new when I started to play and one-by-one the bass strings were breaking. Now my children were playing it to grade 6, I didn’t want to throw it away. We found Mr Ngo’s services and he provided a very reasonable quote to replace the bass section strings. Not only did he carry this out working completely around our schedule, but he advised on and attended to other problems which had accumulated over the years such as double bounce of the hammers. Now the instrument plays with much greater control – probably as new if I could remember that far back! We would not hesitate to recommend Mr Ngo’s services.
Peter WalmsleyLightwater
Thank you very much for tuning our piano. It sounds wonderful now!!! We can play! Diana Stalior East Molesey I just wanted to email and say thank you for coming to do to the work last Friday. You have breathed new life into the piano, it honestly is like a different instrument - the touch and sound are fantastic.
Steven Dodworth Croydon
Mr Dinh Ngo has reconditioned my 1930s John Broadwood & Sons upright piano and has brought back to life a barely playable 1880s Steinway & Sons grand. I am delighted with improvement in the quality of the sound. The appearance of the piano is also much enhanced. I have observed that Mr Ngo gets great satisfaction from producing a pleasing sound from neglected instruments. He is careful, diligent and reliable. I would highly recommend hem both as a tuner and as a restorer.
John DoDeidre Waddington Godstone, Surreye
Mr. Dinh Ngo came to our rescue. He carefully explained in detail what needed to be done. He gave advice on how to restore the woodwork and clean out the inside, while he took away the action part from inside to mend the worn-out dampers, ribbons and leather pieces, etc... I have been very pleased with his conscientious service and his attention to detail.
Cecilia Cameron Redhill
Many thanks to Dinh for all of the work carried out on our piano. I was playing it with my daughter this morning and it sounds great!
Rachel ThomasBookham
I was just writing to say thank you for doing a good job. For an old piano, it still plays quite well - especially now that it has been tuned several times by you
Paul WoodStaines
A short note to say many thanks for tuning my piano… it sounds fantastic, thank you. I have not been playing the piano for several years but intending to start again, and I can’t wait now that it sounds so nice.
Jane WatsonSunbury on Thames
Just wanted to say a huge thank you for tuning my Weber baby grand piano so well. Best tuning it’s had and it’s a joy to play and a much sweeter sound.
Sarah CollardUpper Froyle, Hampshire
Having taken delivery of a new piano, I was already pretty happy. Dinh then unlocked a beautiful sound from this instrument and I will look forward to hearing the results of Dinh's meticulous work at every tuning in the
Alex EllertonPirbright, Surrey
Dinh was superb, great service throughout, very friendly and a true craftsman. My piano sounds so much better now. Many Thanks.
AndyNormandy
Dinh has brought my old family piano back to life after many years of neglect. The rich tone and clarity he has achieved is amazing. I would highly recommend his services.
Colin DennisGuildford
Dinh came to tune my old piano which has not been tuned for many, many years. He has done a great job, was very efficient, and arrived exactly when he said he would. Definitely recommend his services. And hearing him play has convinced me to take up playing again.
Anne MorleyCobham
A brilliant service. Our piano is very old and Dinh could only do so much but the retuning has made it sound beautiful (to my tin ear!)
Joe RileyWoking
I have always contacted Moonlight Pianos for my piano tuning and have been consistently impressed with the service Mr. Dinh Ngo and Moonlight Pianos have provided. He is very professional and has excellent attention to detail; I am very pleased with the overall outcome and services. I would highly recommend them.
Mary Tran Byfleet, Surrey
Most impressed with Dinh's ability to quickly identify the problem with our piano and fix it fairly simply. Highly recommend!
Billy JesusKingston
I have heard really good things about this service, particularly about the effort being made to support old pianos. I have never regretted recommending them to my piano students.
Megan BeynonWest Horsley
Such a lovely man, always does a lovely job with our piano and reasonably priced.
Holly TreeWoking
I'm a repeat customer and Moonlight Pianos have been tuning my piano for years. Excellent service, highly recommended.
Elisabetta McEvoyChertsey
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