Privacy and Cookie Policy

This is the web site of Moonlight Pianos, a company registered in England and Wales.

Our postal address is 5 Pine Close, New Haw, Surrey, KT15 3BW.

Contact Details

We can be reached via our contact form or you can reach us by telephone at +44 (0)1932 336672.

For each visitor to our Web page, our Web server automatically recognises only the consumer's domain name, but not the e-mail address (where possible).

Data Collection

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customise the content and/or layout of our page for each individual visitor, shared with other reputable organisations to help them contact consumers for marketing purposes, not shared with other organisations for commercial purposes.

Cookies

We want your experience of using our website to be easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them

Our use of cookies

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using our website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

http://www.moonlightpianos.co.uk does not currently use first party cookies.

Third party cookies

We use a number of suppliers who may also set cookies on their websites’ on its behalf. Website Name does not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More info
PIWIK wpxxxx
(where xxxx is a 4 digit number)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports, helps us with our online marketing activities and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Act-On Privacy Policy

Communications


If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organisations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Dinh Ngo is a member of the Pianoforte Tuners' Association
  • Thank you so much for tuning our piano yesterday. I played it when I came home from work and it was a pleasure. You did an excellent job. We look forward to seeing you next time and will be happy to recommend you to our friends for piano tuning.
    Jill Hollingbery - New Malden
  • Mr. Dinh Ngo came to our rescue. He carefully explained in detail what needed to be done. He gave advice on how to restore the woodwork and clean out the inside, while he took away the action part from inside to mend the worn-out dampers, ribbons and leather pieces, etc... I have been very pleased with his conscientious service and his attention to detail.
    Cecilia Cameron - Redhill, Surrey
  • “Dinh has brought back to life our baby grand piano. He has taken it from a rather out of tune and slightly dilapidated instrument, to one that sounds and feels fantastic. This was entirely due to his hard work and diligence. I am so happy with the result. I feel I got extremely good value for money and would use him and Moonlight Pianos again in an instant. Five...
    DAVE PIPER - Hampton – Great London
  • We have a 45 year old piano, bought new when I started to play, and one by one the bass strings were breaking. Now my children were playing it to Grade 6, I didn't want to throw it away. We found Mr Ngo's services excellent and he provided a very reasonable quote to replace the bass section strings.
    Peter Walmsley, Lightwater-Surrey
  • I was extremely impressed with Moonlight Pianos. Not only were they were very accommodating when I needed to change the date of my appointment at short notice, but they tuned my piano brilliantly (it has been given a new lease of life!) and at a very reasonable cost. I would thoroughly recommend them.
    Rachel - Bethersden, Kent.
  • 2. Mr Dinh Ngo brought back to life a barely playable 1880s STEINWAY & SON grand. The work involved: Replacing all the hammer heads (over the years the string had worn grooves into them), Servicing the action (replacement of felts, centre pins, springs etc as necessary), Polishing the ivory keys so that they are now clean and of a uniform colour,-Thoroughly cleaning the...
    DEIRDRE WADDINGTON(2) (B.Arch,RIBA ARCHITECT) Ivy Mill Lane, Godstone, Surrey
  • 1. Mr. Dinh Ngo has reconditioned my 1930s John Broadwood & Son upright by: -Replacing the hardened dampers; -Softening the hammer heads and carrying out sundry small repairs. I have been very please with the result.
    DEIRDRE WADDINGTON (B.Arch,RIBA ARCHITECT) Ivy Mill Lane, Godstone, Surrey
  • Dinh Ngo has tuned my piano and I found him to be very thorough and diligent and his prices competitive. I was most impressed with the service he gave, as not only did he tune my piano but also offered to mend the music stand, which has been broken for some time! I wish Dinh much success in his enterprise and would thoroughly recommend him to anyone who has a piano that...
    Pam Lunn - Piano Teacher, Woking